Some travelers looking to change their flights on Delta Air Lines on Thursday were asked to call back later if their travel was not urgent, as the airline deals with technical problems ticketing and rebooking flights.
Delta's technical problems come as travelers around the world are scrambling to manage the fallout from the coronavirus pandemic, and the chaos caused by President Donald Trump's ban on travel from some European countries,Customers calling Delta on Thursday afternoon received this message: "Thank you for calling Delta Air Lines. We are currently experiencing intermittent technical difficulties and extremely high volume. Our current wait times exceed six hours. For those customers who do not have an urgent need to travel within the next 48 hours, please visitA Delta spokesperson was not immediately available to comment on this specific issue, but said the company is doing everything it can to help travelers dealing with the pandemic.
Me too. Finally called on the Diamond line thinking I would get a better result (PLT member here). And Yay said call back in 52 min. That was 5 hrs ago. Booo.
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Fonte: BusinessInsider - 🏆 729. / 51 Leggi di più »