Haupt said Carvana also unlawfully issued buyers temporary vehicle registrations from another state and issued them without going through a licensed remitter.A Carvana used car"vending machine" on May 11, 2022 in Miami, Florida.on May 10, but after lengthy negotiations, it lifted the suspension on May 26 allowing the company to resume conducting business in Illinois under strict guidelines.
"Citizens of Illinois deserve exceptional customer experiences, and over 6,000 have already spoken up in support of keeping the Carvana car buying experience — including our 7-day money back guarantee, home delivery, and nationwide inventory selection — available in their state," a Carvana spokesperson said in a statement Monday.
"We believe this data indicates that while we aren’t perfect, we provide title and registration services at a rate among the top-performing dealers in the state. Carvana has built its entire business around customer experience and shares the State’s commitment to reducing paperwork challenges as much as possible."
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