San Antonio's Shake Shack restaurants will shake things up next year, service-wise.
The chain is joining McDonald's, Panera, Chili's and other food-industry competitors in adding automated ordering kiosks,. The move is expected to streamline operations and offset labor costs. Last Thursday, Shake Shack committed to retrofitting all locations by the end of 2023, saying its stores with kiosks are its most profitable channel, boasting better labor rates than locations without them.For those not in the know, self-ordering kiosks have been on the rise since the pandemic. The systems helped restaurants promote social distancing by letting customers place their orders and pay without interacting with staff.
That capability also helped some outlets survive the pandemic's labor shortage, during which foodservice workers