Business metrics include those focused on:, e.g., cross-selling potential, price increases, demand estimation, monetization of new assets, e.g., retention measures, customer satisfaction measures, share of customer wallet, e.g., inventory reduction, production costs, employee productivity, asset optimization
To date, AI business value has largely been generated from one-off solutions. Getting more value at scale, including from GenAI initiatives, may require deep business process changes; new skill sets, roles and organizational structures; and new ways of working. Failing to change will likely reduce your ability to capture the opportunities you identify.Map out how your organization will transform processes and systems and upskill people as GenAI becomes integrated into daily work.
Identify issues that could slow adoption of GenAI projects or impede your ability to capture their value. Map out solutions and actions and assign an executive owner to champion the organizational change required. For example, if your organization lacks the data literacy needed to drive AI projects, incorporate executives into