We all want the most seamless travel experience possible – especially when we’re flying for an important pitch, conference or business meeting. That’s why Virgin Australia has been hard at work on finding a way to take the sting out of travel disruptions.“I’m excited about actually solving real problems,” says Paul Jones, chief customer and digital officer at Virgin Australia. “It’s [an issue] for airlines around the world.
If that new flight doesn’t work for your schedule, you can easily select a different flight within a three-day window by clicking on a link. In some instances, your flight may even be moved forward, resulting in no delay to your arrival. All this happens without the passenger having to pick up the phone to a call centre, because, Jones says, Virgin Australia knows that Australians today want “to self-serve through their mobile phones”. And it means that rebooking is now lightning fast.
The Rapid Rebook service also offers other features. In certain circumstances, eligible travellers will automatically have a hotel booked