There was barely a beat before he responded."The simple answer is no," said Jon Sigler, ServiceNow Now Platform senior vice president.
ServiceNow, which produces cloud-based workflow and service desk management software, has introduced Now Assist for ITSM, CSM and HR in an effort to reduce manual tasks. The LLMs are also trained to produce case summary reports, which, in the case of HR, could include sensitive information that could later become relevant to legal cases.
"Models make up stuff: that's just the nature of the model. We control that as much as we can internally, but it won't hallucinate on, say, something that's irrelevant to the case," he said. Risks can arise from"upstream" activities, including the technologies a vendor, or its suppliers, build before providing the product to a customer. Vendors should take responsibility for these risks, and Microsoft's new Copilot Copyright Commitment does exactly that, Ward-Dutton said.