The senior business analyst will work as part of the Business Analysis team, who are responsible for supporting the design and technical development of new customised solutions built using the company Platform. Critical to the success of successful candidates will be the ability to develop strong customer relationships to solicit and identify business requirements, address usability concerns and create detailed use case documentation to hand over to the company developers.
Ultimately, a successful business analyst should ensure the company clients are satisfied with the solutions the company develop for them, in both the short and long term.Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
The role will also include assisting with the preparation of monthly SLA reports and being the first line of contact for customers with queries, minor change requests or requests to add/change/delete users etc. You will also be required to draft Statements of Work for the company customers.
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