Vodafone UK turns key operations over to digital - Business Insider - Business Insider

Vodafone UK is leaning on its adoption of digital tools to drive down costs and automate operations that, until recently, required employees to perform manually. Here are two of the key ways the telecom is using internal digital tools to change the way it operates. a chatbot, named TOBi, to handle much of its basic customer service and online sales assistance.

And it's been shutting off legacy networks while implementing automation technology, like software-defined networking, to remove workers from day-to-day network management. Petty said, again per Light Reading, that the telecom has shut down 16 worker-intensive networks and over 200 applications, while its 5G network deployments are almost entirely automated, relying on software rather than employees to manage operations.

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