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Airbnb guests confused by company policies amid coronavirus: Here's how to get a refund

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We break down the Airbnb policy and explain who is eligible to get money back.

as the crisis has spread across the globe – covers trips on or before March 14, with a check-in date between March 14 and May 31. This means that if you have a trip planned for July, you're not covered.

And another sticking point: If you canceled before the latest policy took effect, you may not qualify. "Cancellations will be handled according to the extenuating circumstances coverage in effect at the time of submission," according to the site. Then it's time for documentation. Airbnb is asking for a screenshot of the official government site detailing travel restrictions, either from your location or to your destination. The dates of the restriction need to overlap with your reservation for at least a day.

 

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