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Citi customers calling customer service get strange 'weasel' prompt - Business Insider

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'Weasels have eaten our phone system' — Citi customers trying to call customer service were met with the same odd prompt

The reality isn't as sinister as some may think. The weasel-related prompt was actually a replacement for an error message — a unique and bizarre one at that. Yet Citibank can't take credit for the automated masterpiece: It actually dates back more than 15 years, according to computer engineer Jared Smith.

Smith was unable to confirm whether Citibank uses Asterisk for its automated customer service system, but he did say that in-house developers and third-party consultants will often use Asterisk to build such systems for large companies.

 

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Charlie_nhg

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You can message customer support on the APP.

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