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Delta Air Lines CEO Ed Bastian on why airlines eliminating change fees - Business Insider

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Delta's CEO reveals why the airline industry is nixing the change fees that once produced 3% of revenues — and how happier travelers could make up the difference

"We need to take that revenue stream out and reinvest the savings into more reliable streams, to travel that customers can count on, that they should expect from Delta," CEO Ed Bastian said of change fees.In late-August, Delta, American, and United all announced that they were permanently getting rid of change fees on domestic flights.

on travelers who want to tweak their plans for domestic and some regional flights. Rival airline Southwest has marketed its lack of change fees for years. "So while we suspended it during the pandemic," he added, "we understood long-term, it wasn't a portion of our business that we should reliably count on."

"We need to take that revenue stream out and reinvest the savings into more reliable streams, to travel that customers can count on, that they should expect from Delta."

 

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