What it's like to be Matt Slack who has the Twitter handle @Slack, like the tech company Salesforce just bought for over $27 billion

"Most of the tweets are good natured. In general I think people like Slack as a product and a company," Matt says. "If I shared a name with a cable company the experience would probably be much different." But being @slack is "far more entertaining than annoying."

As a longtime software engineer, Matt even pitches in to answer questions where he can. "On rare occasions I'll help people out if they have a problem I know how to fix," he says. The most common complaint Matt helps with is from users who are frustrated that Slack has automatically turned two dashes typed together into a larger dash.

Otherwise he says, questions from users are "mostly confirming if Slack is having an outage, or questions about where something moved in the last update. Nothing super complex," Matt says.Overall, the experience has been pleasant, if odd. "It has been a weird shared experience with the people at Slack. I've become Twitter friends with a number of them, and I usually send a holiday card to their office," Matt says."My team uses Slack at work," Matt says. "I'm told we'll have to migrate [to Microsoft Teams] eventually, but we're all hoping to avoid that as long as we can."

slack MakeIt Well done 💲for talking up the slack

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slack MakeIt slack dude. Quit if they make you use Teams. It is filth!

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slack MakeIt I swear to god. Every investor who sold Bc of the acquisition of slack needs a more comfy wheelchair and take their meds. Marc made of the most genius moves. I predict investors will regret selling and fomo back in by the second week of December. crm

slack MakeIt Thank you _ I really enjoyed this article.

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Amazon’s podcast acquisition, what led to Slack losing its lead, and Trumps move on 230Listen to this episode from Pivot on Spotify. Kara and Scott talk about Amazon's move into podcasting companies and Salesforce buying Slack. They also talk about Trump threatening to veto a defense bill in Congress if it doesn't include striking down Section 230. In listener mail, Kara and Scott answer a question about food insecurity and the future of grocery. Send us your Listener Mail questions through our site, nymag.com/pivot and use Yappa to leave a video or audio message. Learn more about your ad choices. Visit megaphone.fm/adchoices
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