" is a core value. That means that the company's principles are focused on placing customer satisfaction at the center of the equation. to help them navigate the shift to virtual learning. Zoom is now servicing over 125,000 schools.
"When we were facing all kinds of new use cases, new consumers, we took a step back and really tried to understand, what's the difference?" Yuan said. "What are the thoughts from the end-user perspective? What do they think about our service? What can we do differently?" , and consistently asks himself what he can do differently.
It's a smart move that could help Zoom lean even further into the endless possibilities for using the platform. "Nascent product opportunities around the monetization of the consumer/gig economies have potential to provide a meaningful new act for the company," RBC Capital analyst Alex Zukin But that doesn't mean that catering to a new consumer base has forced Zoom to make dramatic changes to its business model. In fact, just the opposite. According to Yuan, the shift to consumer tech has meant a"I do not think we needed to have a specific consumer strategy," he said. "Our strategy is, offer one service. No matter where you are, no matter what you do, no matter which device, we just help you to stay connected.
I can't understand it how it became so popular. youth were already know discord and it has more features but educators forced us to use zoom and now we just 'zoom' each other.
Timing...& luck...oh, that 'pandemic lock down' luck