As SMBs continue to recover, it's time to take stock of how successful companies not only dealt with immediate needs but also laid the groundwork to survive and even thrive through future disruptions. A couple of specific changes and adaptations have proven to create the greatest resilience among SMBs.
Technology also helped SMBs adapt to new work-from-home requirements. A July 2020 study by the SMB Group found that 67% of businesses surveyed had already established work-from-home programs or expanded modest work-from-home programs put in place prior to COVID-19.A survey by the NSBA reported that 38% of businesses would continue telecommuting for the foreseeable future.
Technologies that SMB leaders from growing or stagnant/declining companies have adopted to prepare for future crises:As the shift toward hybrid work environments becomes more permanent, SMBs clearly also need to ensure they are providing their employees with the tools and technology they need to work from anywhere. According to research conducted in 2020 by Cisco and IDC, enabling remote work is the top investment priority for small businesses .
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