Kathy Gibson is at IDC Directions – The cloud discussion is no longer just around the public cloud, but rather about cloud technologies and methodologies on a variety of platforms.
Most of the technology and IT service investments are going into the urgent digital transformation concerns like security services, business process transformation, and application modernisation. Security and analytics investments are high priority, with cloud driving this increased risk awareness. “This demonstrates it’s where their focus is, and that the benefits of IaaS are very much on CIO’s minds. They want the IaaS benefits regardless of what they are spending on.”
Executive challenges also created difficulties, with poor technical support and customer service at 50%; lack of governance and management oversight at 48%; and poor availability and uptime for managed services at 42%.