is refining and expanding its business intelligence capabilities to make its environment smarter and more efficient, pioneering a new approach to data-driven workflow design and management.
Last year, Altron Document Solutions implemented its advanced BI solution, aiming to transform its customer satisfaction and management capability. Using Microsoft Power BI and the Azure cloud, the company set out to measure, visualise and manage workflows better, for improved efficiency.
The process does not end there, he says. “As you analyse the data, it might highlight another problem, and you then have to make changes to workflows, or the way in which data is gathered.”Change management, team discussions and workshops should take place to support the success of the BI implementation, he says.