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Miss Manners: Is it proper for company employees to address customers by their given names?

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Banks do it, call centers do it, salespeople do it. I appreciate being called “Mr. Smith” instead of just “Bob,” but it rarely happens.

Banks do it, call centers do it, salespeople do it. I always appreciate being called “Mr. Smith” instead of just “Bob,” but it rarely happens.

Miss Manners, kindly tell everybody off who commits this deadly sin, and praise me for trying to shore up traditional manners. Surely that’s not too much to ask.

 

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