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Chick-fil-A defined the last decade of fast food - Business Insider

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How Chick-fil-A became the center of American culture wars and conquered the country over the last decade

Chick-fil-A started the decade as a regional chain, beloved in the South, but unknown to much of the US — much less the world. It closed out 2009 with $3.2 billion in system sales.

The franchise system and the chain's strict operation policies have helped Chick-fil-A earn top marks on cleanliness and customer service. Business Insider readers said that Chick-fil-A has the best food, cleanest bathrooms, and best customer service whenThese distinguishing features mean that the average Chick-fil-A far exceeds fast-food rivals' sales on a per-location basis. The average Chick-fil-A location brought in $4.6 million in 2018, according to Nation's Restaurant News.

Chick-fil-A had already been under pressure from LGBTQ activists to stop donating to certain Christian and right-wing groups that opposed same-sex marriage. With Cathy's statements, pressure turned into full-fledged backlash, with activists holding kiss ins at Chick-fil-A locations. Backlash failed to impact sales, as seen by Chick-fil-A's massive growth since 2012. However, in November,to the Fellowship of Christian Athletes or the Salvation Army.

 

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