, while sometimes contested, posits that the words we choose have just a 7% impact on the listener's interpretation, while body language has a 55% impact.: Maintain eye contact while speaking to show respect and sincerity, hold good posture to project confidence, avoid gestures that are distracting or convey disinterest such as crossed arms or fidgeting with clothing/jewelry, and make sure facial expressions align with the message being communicated.
Cordial relationships between managers and their employees are absolutely essential to creating a cohesive and productive work environment.: Always use people's names when speaking to them, show interest in employees' lives, express appreciation and recognize contributions, and make your colleagues feel important.
Leaders must know how to deal with these employees, especially because others will judge the leader based on how he or she handles the situation.: Tackle the problem as soon as possible instead of waiting to deal with it, rely on documented information when pointing out unacceptable behavior, implement a plan for correcting the behavior, and follow up daily to ensure the positive change is permanent.
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