, which is basically liability coverage for your personal belongings, homeowners own their home and have an interest in making sure it is well maintained.
Gulla noted that the J.D. Power study showed a consumer trend change — customers want a partnership with providers, not to be simply viewed as a "policyholder." Homeowners insurance is something you pay for hoping that you never need it, he continued. However, when you do need it, you expect something for all those premiums paid. He said the industry is seeing a paradigm shift towards amazing customer service and value-added service in order to maintain customer loyalty.
For instance, due to the limitation on in-person contact, Hippo offers virtual inspections to walk through minor repairs. Some companies are using digital networking programs to help homeowners protect assets.At the beginning of the pandemic, college students had to evacuate dorms. Gulla said that some homeowners insurance offer a "student living away at school" rider, where you list your student's dorm on the policy.
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