BNM says the outlook for the hospitality industry remains highly dependent on the stringency and duration of interstate and international border restrictions. — Picture by KE OoiKUALA LUMPUR, March 31 ― Market conditions for hotels are likely to remain modest throughout 2021 amid intense competition for a smaller pool of travellers, higher operational costs due to the imposition of standard operating procedures, and slow recovery in travel demand, said Bank Negara Malaysia .
However, shopping malls had fared a little better, with some recovery in footfalls especially towards the end of 2020 but some of the shifts observed in consumer behaviour towards online purchases are likely to persist and will continue to partly weigh on demand for retail space amid pre-existing excess supply.
Adjustments to incoming supply of office and retail space were also observed as some developers deferred the completion date of their projects.
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