an ombud office that could deal with non-payment, but that also went a long way beyond that, encompassing anyone who has any kind of dealings with any small businesses.
Within such a relationship, small businesses would be able to complain of any of three things of increasingly broad reach:"abuse or unjustifiable exercise of power or unfair or other improper conduct or undue delay", andIf the ombud upheld such a complaint, they would have the power to award"damages", which could exceed amounts specified in contracts or invoices.
Much like South Africa's most famous ombud office, the Public Protector, the small business ombud would be able to direct any action they deem fit beyond just a cash award.
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