Gupshup has rich communication service such as chatbots through messaging platforms like WhatsApp and websites to over 100 Nigerian enterprise customers as well as rich business messaging to mobile customers like Google Nigeria, MTN Nigeria, Airtel Nigeria and 9mobile through Dotgo, its subsidiary.
The new acquisition, Knowlarity is a global leader in cloud communications, offering cloud telephony, contact center automation, AI-powered voice assistants and speech analytics solutions to over 6,000 customers across 65 countries. The co-founder and CEO, Gupshup, Beerud Sheth who disclosed this yesterday in virtual press briefing with the Nigerian technology journalists, stated that the acquisition complements Gupshup’s industry-leading conversational messaging suite and establishes Gupshup as the leader in voice & video communications as well.“As business-to-consumer engagement becomes conversational, Gupshup is busy enabling more ways for businesses to deliver rich experiences.
Knowlarity operates in the voice-based conversational engagement market, which is poised to transform contact-centres, IVR systems, and smart voice systems, accounting for a total addressable market of nearly $18 billion in 2024. Sheth who said Gupshup has over 39,000 business customers across many industries with over seven billion messages passing on its platform monthly, said it is here to help Nigerian businesses engage with its customers, adding that chatbots are the new digital storefronts.
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