The messaging system is one of several platforms where Meta has launched more shopping-focused features.
"The best business experiences meet people where they are," he said at the announcement of the new service. Businesses will be able to build a customised dashboard to chat with shoppers and offer customer services more easily.The API will allow businesses to engage in customer-service chats on the service, which generates revenue for Meta.
Customer service: the new normal Companies with a human outlook and practice in speed in CustomerService would be more likely to gain and retain a larger number of customers.
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