Despite leaving Singapore as early as 7.30am, the group who boarded a tour bus to visit Melaka had to wait for over four hours for immigration clearance at the Malaysia checkpoint, said tour guide Henry Gomez.
"This caused a very slow crawl. The authorities should open up all counters at both lanes in order to give travellers a smoother ride. Among those on board was a Singaporean who only wanted to be known as Teo, who said that she had to cancel some of her plans due to the slow traffic. "I frequently travel across the border even before the pandemic but this is the first time I have had such an experience," she said.
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