Dana Buchanan, who lives in the Spring Branch area, was without power for nearly three days in early February. She said she was frustrated by the outage map and how it listed response times.
“The communication piece is really the key thing that we all think is lacking, for three days. The date didn’t change and the time didn’t change,” Buchanan said.“Improving our outage map is the primary after-action item PEC is focused on following Winter Storm Mara. We understand that our members depend on this tool for status updates during outages, especially those involving severe weather.
Some people living in the Canyon Lake, Bulverde area experienced extensive outages because there was damage to a transmission line that belonged to another provider. In an email, PEC said, “It wasn’t until the transmission was fixed that PEC could understand the damage to the Cooperative’s own equipment and make the necessary and complex repairs.”
Buchanan said she would like more community outreach from PEC, saying some customers can’t travel to Johnson City to attend board meetings and are unable to watch the meeting live.is a link to contact your board member directly with questions and suggestions.Copyright 2023 by KSAT - All rights reserved.Camelia Juarez is a news reporter at KSAT 12. She joined the station in 2022. Camelia comes from a station in Lubbock, Texas. Now, she is back in her hometown.