The future of employee training involves no embarrassing role-playing in front of new colleagues or boring web modules which take an hour each to click through.
"This is what pilots have been doing for 50 years. You fly the plane without flying the plane," said Derek Belch, founder and chief executive of Strivr, a virtual reality-based immersive-training provider based in Menlo Park, California.At Walmart, the two-year-old program hinges on using the 360-degree video experience of virtual reality to let employees see situations from different perspectives.
Once you put one on, though, you are in a zen-like middle world. A few turns on a spinning office chair, and you lose all sense of the room around you. The message the company is hoping to pass along: You can help make the customer's day better instead of worse.A lot goes into crafting the scenarios to address the biggest pain points companies face. There are scripts and storyboards, and most work with third-party content creators, like Strivr, or Talespin, based in Culver City, California.
Fidelity Investments, the Boston-based money management firm, uses many of these functions to get young call-center agents to understand their mostly older, retired clientele, said Adam Schouela, vice president of emerging technologies.
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