On the hunt for a mover last summer, Maurice McLachlan told NBC 5 Responds he took his search online.McLachlan said he connected with a person who agreed to move his things from Little Elm, Texas, to Boston, Massachusetts, where McLachlan was starting college.McLachlan said he and the mover verbally agreed on a delivery date of Aug. 24.
McLachlan showed NBC 5 Responds a series of messages with the mover that, first, said a vehicle flooded. Then, a driver didn’t show up. In November, McLachlan said he flew back to Texas and was able to pick up most of his belongings from a storage unit location provided by the mover. In January, McLachlan said the mover promised a partial refund. The consumer said he hasn’t received it.
When you’re searching for companies, get multiple bids and scrutinize any prices that seem too good to be true. Consumers should never accept a verbal estimate. Get a contract and do not sign anything with blank spaces before or after the move.