MTN launches artificial intelligence service for Mobile Money | IOL Business Report

DURBAN - MTN Group has announced the launch of Mobile Money artificial intelligence service or “chatbot”.

The chatbot went live in Ivory coast in May and will be rolled out across MTN’s MoMo footprint in the next few months. The artificial intelligence mobile money “assistant” enables customers to engage with MTN’s MoMo services, including payments, on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS.

The service will also be included over time, in MTN’s own newly released advanced instant messaging service “Ayoba”. The chatbot is an artificial intelligence guide that assists users to navigate MTN’s MoMo services and provide other useful information. This innovation leverages messaging and artificial intelligence to drive customer engagement and enhance their MTN MoMo experience.

MTN Group President and Chief Executive, Rob Shuter said, "We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years. Harnessing modern technologies like artificial intelligence can improve in scale, how MTN interacts with customers, enabling them to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications.

He added, "We are committed to improving financial inclusion with a range of solutions aimed at addressing the needs of various market segments. While MTN has made great strides in these areas, we will continue working to deliver our vision for MTN to become one of the largest fintech players across our footprint".

Malaysia Malaysia Latest News, Malaysia Malaysia Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Mamelodi Sundowns lead PSL earnings with R35mGomolemo Motshwane looks at how much money each top flight club took home. trueG_88 AsandaDube5 trueG_88 Pi Rats
Source: SowetanLIVE - 🏆 13. / 63 Read more »

BUSINESS MAVERICK ANALYSIS: The quantity of monetary easing, not ‘quantity easing’, may be the stimulus the economy needsAmid all of the hilarity triggered by the ANC statement regarding ‘quantity easing’ lie some serious issues. Quantitative easing has been a weapon of choice among policymakers in the developed world to tackle sluggish growth and approaching deflation in a low-interest rate environment. Basically, central banks boost liquidity and the money supply with money straight off the printing press by purchasing assets such as government bonds. In South Africa, a more sensible and straightforward approach, which has the added benefit of wide political and business support, would be to simply begin cutting interest rates.
Source: dailymaverick - 🏆 3. / 84 Read more »