Around 20% of the owners surveyed by Bloomberg who had service performed on their vehicle reported being dissatisfied with the speed and effectiveness of repairs during the third quarter of this year, more than double the rates reported during the first quarter of 2018, when 7% said they were unhappy with repair speed and 6% said they were unhappy with repair quality. Dissatisfaction rates have mostly grown since the beginning of 2018, the earliest period covered by Bloomberg's survey.
And the number of service appointments Model 3 owners have needed has plummeted, from 61 appointments per 100 vehicles in January 2018 to 10 in September, a trend Bloomberg attributed to improved manufacturing quality. Musk has said "the best service is no service," and continuing to reduce the need for service appointments could dull the impact of increasing dissatisfaction with Tesla's service centers.
Tesla's mobile service fleet, which can drive to a customer's home or workplace to perform minor repairs, received a score of 4.78. The company has
Somehow BI would always find a way to make good news look bad. That's their stock in trade: peddling FUD. Very soon BI's point of view won't matter as they become more and more irrelevant to the Tesla story
1. 2. Putting only negative quotes in bold is malpractice. 3. What is their ACSI score? Competitors? 4. Industry standards? Stop the FUD
Hi, actual model 3 owner here. Like litterally everyother owner will tell you, our cars are f**king amazing. Stop with the fud. We get it, the stock price is way up, your sponsors are upset.
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