Facebook moderation system favours ‘business partners’, says oversight board

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‘Cross-check’ system appears to protect users who generate high revenue from content moderation more than ordinary users

policy designed to protect high-profile users from moderation was structured to satisfy the company’s business interests, Meta’s “supreme court” has found, and did not prioritise protecting free speech and civil rights on the platform., said the platforms’ “cross-check” system appeared to favour “business partners” – such as users including celebrities who generate money for the company – while journalists and civil society organisations had “less clear paths” to access the programme.

The board said a user’s “celebrity or follower count” should not be the sole criterion for receiving the special protection offered by the programme. Meta admitted to the board that criteria for including “business partners” on the list included the amount of revenue they generated. Moderators were blocked for more than a day from removing the video, according to the WSJ, while the normal punishment of disabling his accounts was not implemented. An internal document seen by the WSJ said Neymar’s accounts were left active after “escalating the case to leadership”. Neymar denied the rape allegation and no charges were filed against the footballer.

The board went on to say that the cross-check “business partner” category includes users who are likely to generate money for the company, either through formal business relationships or drawing users to Meta platforms. It said due to the “perception of censorship” it preferred keeping content up to taking it down. The board said the business partner category was likely to include major companies, political parties and campaigns, and celebrities.

 

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