Undercover Investigation: Leasing Companies Push Customers To Opt For Fossil & Hybrid Cars In France

in France rarely promote battery electric cars to customers, unlike some of their German counterparts.

In the calls, the investigators pretended to be company managers wanting to lease a fleet of cars for their staff. T&E scripted three scenarios where the company’s situation — fleet size and required mileage — should have easily enabled them to go electric. It was therefore expected that battery electric vehicles would systematically and immediately be advised to the customer as the best option — as leasing companies claim.

German sales staff spontaneously presented battery electric cars as the recommended vehicle for their potential customer in 9 out of 17 calls. In the remaining cases however, staff remained neutral on the different technologies including offering petrol and diesel cars as a viable option. This despite the green claims of the leasing companies and the use cases which made it very easy to advise electric cars.

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