JOIN the team of a dynamic Technology company in Centurion seeking a strong technical and solutions-driven Technical Support Agent who will serve as the central point of contact for all customer incidents and service requests. The role of Agents is to provide first-line support for all residential and business customers. You will assist clients and log their requests which is imperative to providing customer satisfaction and continuous service delivery demands.
Technical Support Agents work in a dynamic, fast-paced environment which provides services via the phone, through e-mail, remote desktop, etc. Applicants will need Matric/Grade 12 and MUST HAVE a background in Telecommunications (Internet Service Provider) with a valid Driver’s License and own reliable transport as you will be required to work shifts.Assist clients telephonically or remotely with connectivity issues.Maintain a first-class/professional level of customer service, ensuring that all customers are treated efficiently and in an appropriate manne