Companies built their own computer systems to mechanize the issuance of insurance contracts, which come in several pages, including the additional pages called endorsements. The insurance policies are personalized with the companies' logo and in several colors, too! Copies can be reproduced as needed and sent electronically as well. A lot of efficiency was therefore achieved by computerization.
Should they continue to hire consultants to train everybody? That may be expensive. Should the first trainees handle the training? They may not have the skills to pass on the knowledge effectively. But there should be no compromises with regard to this project — to upskill all the employees in the organization.We go back now to the issue that has been written about in past columns here — the importance of training employees.