A homeowner in California claims her longtime insurance provider dropped her after they allegedly used a drone to take images of her property while she was renovating her home.
However, she claimed as the work on her home was nearly complete, CSAA sent her a letter citing “hazards” they found and unsanitary conditions on her property as a liability. “She said they flew a drone over the home,” the bewildered homeowner claimed a CSAA representative told her over the phone.CSAA allegedly sent her a letter citing “hazards” they found and unsanitary conditions on her property as a liability. “It almost feels like someone’s looking in your windows, you know, when they tell you that they flew a drone over your home and looked at it. It’s like, whoa,” she told the outlet.
Bach told the outlet that policyholders could ask their insurer to send them the images cited in their policy cancellations, as insurers are not exempt from making mistakes. CSAA told CBS that anyone disagreeing with the company’s findings when a policy is canceled may submit photographs and documents contradicting their discovery.