According to Ms Lee Chia Wen, senior career consultant at Workforce Singapore , it’s all in the attitude. “The hotel industry is dynamic and people-oriented. A person who is positive, open to taking on new challenges, and enjoys working and interacting with people will be suitable,” she says.
Another key trait for prospective talents: good communication skills, especially in guest-facing roles such as concierges and guest service officers. In addition, the ever-evolving nature of the industry requires flexibility and openness on one’s part. “Environment conditions such as Covid-19 can suddenly happen and affect an entire industry,” says Ms Lee. “Therefore, with such uncertainty, jobseekers have to stay agile. Keep an open mind and pick up new skills and knowledge along the way when needed.”
Above all else, the hotel industry is “a business that brings happiness to the guests,” she notes. “It is important that employees are willing to go the extra mile for guests to create a pleasant stay experience for them.”Before deciding if the hotel industry is suitable for you, Ms Lee advises individuals to first assess theirLook for career options that best fit what you value and prioritise in a job – be it remuneration, work-life balance or recognition at work.
First, ensure your resume and online profiles are up to date by highlighting relevant skills that are in demand. “Many employers are proactively crawling professional social platforms and job portals like WSG’sUtilise resources such as MyCareersFuture job portal and