, Klobuchar wrote that she had “serious concerns about the state of competition in the ticketing industry and its harmful impact on consumers. Reports about system failures, increasing fees, and complaints of conduct that violate the consent decree Ticketmaster is under suggest that Ticketmaster continues to abuse its market positions.
“It usually takes us about an hour to sell through a stadium show, but we slowed down some sales and pushed back others to stabilize the systems,” the company said. “The trade off was longer wait times in queue for some fans.” They estimated that about 15% of interactions across the site experienced issues, and “that’s 15% too many, including passcode validation errors that caused fans to lose tickets they had carted.
“The biggest venues and artists turn to us because we have the leading ticketing technology in the world – that doesn’t mean it’s perfect, and clearly for Taylor’s on sale it wasn’t.” the company said. “But we’re always working to improve the ticket buying experience. Especially for high demand on sales, which continue to test new limits.”from its 2010 merger with Ticketmaster, put in place as part of a settlement agreement with the Justice Department.