The pilots’ union is prepared to characterize the operation as held together by “duct tape,” while Southwest’s chief operating officer is expected to apologize and say the airline “is intensely focused on reducing the risk of repeating the operational disruption.” Among the union’s evidence is a message sent during the meltdown to a cockpit computer from the airline’s dispatchers asking what crew is onboard the plane. “Sched is asking to confirm who is operating this flight,” the message read.
The Department of Transportation is investigating, including whether the airline scheduled more flights than it could handle. The pilots’ union is prepared to testify that Watterson and Jordan, who took office just over a year ago, “inherited a massive, complex operation held together by duct tape and baling wire.” Technology failures were predictable and avoidable because the system has failed multiple times “with increasing frequency and magnitude.
Southwest must change direction.
Hopefully they put congress in its place and just send them boxes full of random pieces of paper.
Happy Pete is one useless Secretary.