A new bride is speaking out after she says a Toronto taxi company left her disabled father-in-law “stranded" on her wedding day, delaying the festivities for hours and leaving him "humiliated."In order to attend the celebration, Chris’ father, who lives with Amyotrophic Lateral Sclerosis and uses an electric wheelchair, needed transportation from his home in Scarborough to Vaughan where the day’s events were taking place at a number of locations.
Giancola said she immediately called Beck multiple times, and that, despite explaining the multi-stop ride had been confirmed and prepaid ahead of time, the company just told her that Vaughan was "outside their pick-up area."CTV News Toronto reached out to Beck Taxi for comment. The company did not respond to repeated requests by the stated deadline.
After two hours of attempting to coordinate a driver to come to Vaughan on a Saturday, a ride was finally secured for Chris’ father – for what Giancola described as a “large sum of money.” “I couldn't believe it. How, in Canada, are we in a situation where there's almost no way to get a disabled man to his home?” she asked.
“I just want [the taxi company] to acknowledge what happened here and understand that they need to change their processes,” she said.
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