The Road Accident Fund has upgraded its contact centre with a new Customer Relationship Management solution. The Fund launched the strategy in Johannesburg on Monday. It says the move is a very serious pushback against legal practitioners, who, it says have turned the RAF into a cash cow for the longest time.
Letsoalo says it used to take the Road Accident Fund an average of 4 years to conclude a claim. This has now been whittled down to 120 days and victims receive the full information of how much was paid to them. The CRM cost RAF R200 million over 15 months. “The claimants have been and will continue to be the lifeblood of the Road Accident Fund and the fund has declared as it has been said 2023 as the year of the claimant. We thank you the board of the Road Accident Fund and I also want to appreciate the work of the previous board that took us to where we are today,” says Sindisiwe Chikunga, Transport Minister.