Citibank complaints highlight how customer service missteps can be magnified in times of... - Business Insider

  • 📰 BusinessInsider
  • ⏱ Reading Time:
  • 21 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 12%
  • Publisher: 51%

Portugal Notícia Notícia

Portugal Últimas Notícias,Portugal Manchetes

Citibank accounted for approximately 37% of pandemic-related complaints to regulators about credit cards between March 16 and May 20

of the Consumer Financial Protection Bureau complaints database conducted by Consumer Reports and cited by CNN — four times as many as the next-closest bank, Synchrony Bank .Complaints concerned topics including inflexible late fees and interest charges, as well as refusals to provide assistance to customers dealing with financial hardships as a result of the coronavirus pandemic.

The volume of complaints against Citi are small relative to its overall customer base, but Consumer Report's findings still illustrate how customer service missteps can be magnified in times of crisis. Citi pointed out in its statement that the 168 complaints referenced by Consumer Reports represents a miniscule fraction of the 1.9 million customers it has assisted during the coronavirus crisis.

 

Obrigado pelo seu comentário. Seu comentário será publicado após ser revisado.
Resumimos esta notícia para que você possa lê-la rapidamente. Se você se interessou pela notícia, pode ler o texto completo aqui. Consulte Mais informação:

 /  🏆 729. in PT

Portugal Últimas Notícias, Portugal Manchetes

Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.

Phone booth-like tiny room could be an office inside your living room - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web.
Fonte: BusinessInsider - 🏆 729. / 51 Consulte Mais informação »

Surprise bank fees are big pain point for most Irish customers - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web.
Fonte: BusinessInsider - 🏆 729. / 51 Consulte Mais informação »

Whill's autonomous mobility service at Tokyo's Haneda Airport - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. Hi
Fonte: BusinessInsider - 🏆 729. / 51 Consulte Mais informação »

It's a good time to save money on credit-card debt consolidation - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. BREAKING NEWS
Fonte: BusinessInsider - 🏆 729. / 51 Consulte Mais informação »

Pandemic job losses are 4 times worse for lowest-paid workers: study - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. Corporations are still laying people off & have hiring freezes- the unemployment now makes up a good portion of the middle class who make LESS on unemployment. The $600 benefit needs to be extended or you will see bankruptcies, foreclosures etc. They don't care who they destroy Yes, because doctors & nurses are still working, accountants & programmers can work from home, but hotel employees & wait staff cannot. This isn't any kind of 'revelation.' Lower-paid workers are easily replaceable later on. And that's only natural and logical.
Fonte: BusinessInsider - 🏆 729. / 51 Consulte Mais informação »

Tesla used faulty battery cooling system design for Model S in 2012, insiders say - Business InsiderBusiness Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007, the site is now the largest business news site on the web. PhenomenalPoto lopezlinette Criminal. lopezlinette I'm guessing even with the flaw that the Model S was still safer than 99% of combustion engine cars. lopezlinette This sounds similar to many things happening for COVID19 too.
Fonte: BusinessInsider - 🏆 729. / 51 Consulte Mais informação »