Tony Hsieh, the former leader of online retail giant Zappos, died suddenly on November 27.
The book remains highly influential a decade on. Scroll on to read four key lessons from Hsieh's work.Tributes continue to pour in for Tony Hsieh, the entrepreneur famed for building online shoe and clothing giant Zappos. due to injuries he sustained from a house fire in Connecticut. He was 46 years old.Delivering HappinessThe entrepreneur was widely credited for raising the bar for customer service in online retail, laying out his philosophy around happiness in the 2010 book.
"You want to figure out the right balance of profits, passion, and purpose in business and in life," Hsieh wrote. The remaining team stepped up and worked harder than before. The layoffs didn't hurt the company's productivity due to the staff's effort but also because they were passionate about the company, and believed in its future and potential.
You also need to actively foster culture. "You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher productivity," Hsieh wrote.
anti-Marxismlist! On my opinion, the human society is running on these: 1 technology define theoretical economic aggregate 2 labour define gross economy 3 finance system define distribution of wealth from gross economy