Those in the hospitality industry are often told to suppress their feelings, especially when dealing with difficult customers.
“We need to accept the fact that mental health problems are a genuine health issue. We need to acknowledge it so that we do not pass down all this toxic influence to the next generation.”Let’s start with the nature of the industry. What aspect of it makes it so taxing? One of the guests waited too long and I served the wrong drink. What came next threw me off guard. She screamed at my face, shouted a lot of nasty words, and walked off.
It’s actually not uncommon for parents to tell their kids in front of service staff that “If you don’t work hard, you will end up like him.” Parents, please stop doing that. I was just determined to prove myself. My parents used to tell me that if it’s not 100%, it’s not good enough. Soon after, I left the company. That was the hardest thing I ever did. To walk away from something so dear to my heart as I had built it from the ground up into an establishment.It is important for those in the hospitality industry to acknowledge mental health issues and work-life balance. My firstborn really sped up the work-life balance process. He gave me a stronger reason to find a balance.