Yet less than a year after its public market debut, the company, now valued at $5 billion, finds itself in the middle of a PR controversy related to the technology that underpins its services.On Twitter and in a blog post on Wednesday, Lemonade explained why it deleted what it called an"awful thread" of tweets it had posted on Monday.
The explanation is similar to the process the company described in a blog post in January 2020, in which Lemonade shed some light on how its claims chatbot, AI Jim, flagged efforts by a man using different accounts and disguises in what appeared to be attempts to file fraudulent claims.
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