The thread of messages continued when the passenger - who has been contacted by the BBC for comment - replied to say he did not think it was unreasonable to ask what to do, adding the "sarcasm" had been "unwarranted".
A tweet was then returned from Avanti's account reading: "Without a pandemic, we would have a full quota of train crew to be able to run a full timetable.""We know we didn't get this right hence why we have apologised," a spokesperson said.
Found it funny. If I was on receiving end I probably would have been peaved
This you AvantiWestCoast I'm sure AvantiNightmar1 is all over it
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