to run a marathon in six months’ time. You might sign up for a gym membership, giving you access to the equipment and facilities to help you reach your goal. The problem, however, is that the membership only solves a specific need – by giving you access to high-tech treadmills, for example. Yes, the treadmill has cool features, but does the membership in and of itself accelerate you towards your goal of running a marathon? In a word, no.
Sure, your firewall improves your business security, your Wi-Fi solution provides connectivity, and your e-mail service blocks spam. But are any of these accelerating your business strategy, or are they just solving IT problems? We don’t engage with our clients only from a technological standpoint but also from a strategic one. Our analysts, intelligence specialists and development managers start with understanding your strategy – or helping you create one – and translate your goals into technical outcomes.
t6f This is where the customer success team is critical as you need a bridge between the customers strategic objectives and the suppliers ability to meet them.
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