Customer Calls to Companies Rise Amid Coronavirus, but Operators Aren’t Standing By

America’s biggest companies are racing to overhaul customer-service operations that are ill-equipped to have employees working from home amid a pandemic.

Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hourslong wait times, hearing recorded messages saying help is currently unavailable. Some companies ask that customers manage their issues online or suggest that they hold off on seeking assistance altogether.

No weve never seen anything like this. I'll never forget it. Did u hear the lords word made in New York. It was rt on with what gods been telling me and the world. Get rt with God ppl. U need to or yr gonna be stuck in the firey pit guys. Repent.

Even the lord has spoken a word out to the ppl. Did these it. Yes ppl r stuck on hold and need to hang up. Things r rough rt now. Real rough. Their either there or their not. Point blank. Some ppl u have to cancel yr account with the business.

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Calls to Companies Rise Amid Coronavirus, but Operators Aren’t Standing ByHave you been stuck on hold for an hour or more? Here’s how companies are trying to address the influx of customer calls during the coronavirus pandemic Try Kosmos AI instead! AbeShinzo PEOPLE, I WORK IN ONE OF THESE CALL CENTERS!!!! Tips: 1) We probably know why you are calling, NO BACKSTORY PLEASE 2) Have your information ready. 3) 90% of you need the same thing, Let us get it for you quick and move on. 4) If you speak spanish, press the button for spanish!
Источник: WSJ - 🏆 98. / 63 Прочитайте больше »