— that only allow for refunds in the case of a full cancelation, leaving angry fans hundreds or thousands of dollars out-of-pocket for tickets for shows that could be bumped far into the future. In the case of leading secondary-ticket market leader StubHub, the company dropped its refund policy in favor of vouchers for 120% of the original value , saying that refunding every concert canceled due to the pandemic is financially unfeasible.
Artists don’t feel comfortable keeping fans’ money hostage either. As Australian dance act RUFUS DU SOL recently explained in a social media post announcing the cancelation of tour dates in May and June: “We explored rescheduling these shows, however we were advised that cancelling was only option in order to trigger immediate refunds to ticket buyers. It felt important to us that we take the necessary action to ensure that your money gets back to you as soon as possible.
“It’s not like someone’s going to ring a bell and say ‘It’s safe to go to any concert, anywhere,’” says one insider. “It will depend on the capacity of the venues, whether or not the venue is outdoors, where in the country they are and what the social-distancing possibilities look like.”
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Storm the concert ticket sellers
Isn't the part about customer refunds being held hostage also a commentary on why Ticketmaster never should have gotten so big and should be allowed to go bankrupt after this?
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