The call centre industry, which in SA employs about 260,000 people, anticipates growth opportunities from international businesses after the coronavirus pandemic.
The industry has become increasingly important during the national lockdown as this is an important way to communicate with service providers. While some companies have scaled down call centre operations, others have increased their operations to address customer needs.A subscription helps you enjoy the best of our business content every day along with benefits such as exclusive Financial Times articles, ProfileData financial data, and digital access to the Sunday Times and Times Select.
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