With more South Africans choosing to bank online, driven by Covid-19, Celliers talks to us about FNB’s use of technology before and after the start of the pandemic.Over the years, FNB has invested in its tech platforms, gaining a reputation for having a strong digital focus, even before the pandemic forced companies to so.
The discussion centres on FNB’s use of technology over the past decade; the influence of Covid-19 on technology in financial services; the bank’s digital banking platform; the constant race to reduce friction and headaches for banking clients; FNB’s investment in cybersecurity; the bank’s relationship with regulators; and how the group is thinking about its physical presence.
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